Extraordinary Cards Deserve Extraordinary Care.

Privacy Policy

1. Information We Collect

When you submit a private request through this site, we collect the information you provide directly: your name, email address, phone number, organization (if applicable), pickup and destination cities, preferred date, declared value, card or collectible type, grading company and certification number, and any special instructions you include.

If you proceed with a booking, we also collect the information necessary to complete payment and to verify your identity and the identity of the receiving party at pickup and delivery, and we create photo and video documentation of the item at the time of pickup and delivery.

2. How We Use Your Information

We use the information you provide to:

• Evaluate and respond to your request and coordinate a courier
• Verify identity at pickup and delivery and confirm the item being transported
• Process payment and communicate about your booking, including live status updates
• Maintain records for insurance, liability, and dispute-resolution purposes
• Improve our service and communicate with you about future services, if you consent to that contact

We do not sell your personal information.

3. How We Share Information

We share information only as needed to deliver the service: with the courier assigned to your booking, with our payment processor to complete your transaction, and with our insurer in connection with a claim. Every courier signs a non-disclosure agreement and is bound to confidentiality regarding your identity, your item, and the details of your booking. We do not share your information with third parties for their own marketing purposes.

We may disclose information if required to do so by law, or to protect the safety, property, or rights of Custos Cards, our couriers, or our clients.

4. Photo and Video Documentation

Photos and video taken at pickup and delivery are used solely to document the condition and chain of custody of your item and are retained for as long as reasonably necessary for insurance and dispute-resolution purposes. They are not used publicly or for marketing without your separate, explicit consent.

5. Data Retention

We retain booking records, identity-verification records, and pickup/delivery documentation for as long as necessary to fulfill the purposes described above, including to satisfy insurance, tax, and legal recordkeeping obligations.

6. Data Security

We take reasonable measures to protect the information you provide, including limiting access to booking and identity information to those directly involved in fulfilling your request. No method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

7. Your Choices

You may ask us to correct inaccurate information or to delete information we no longer need to retain for legal or insurance purposes. You can reach us using the contact details on this site to make such a request.

8. Changes to This Policy

We may update this policy from time to time. The "last updated" date above reflects the most recent revision.

Terms of Service

1. Our Service

Custos Cards provides hand-carried courier transport for high-value trading cards and collectibles, escorted by a single courier from pickup to delivery. These Terms govern any booking made through this site.

2. Booking and Payment

We recommend requesting a courier at least 48 hours in advance; shorter-notice and same-day requests are accommodated when possible. Payment is collected in full at the time of booking, prior to pickup, through our third-party payment processor. We do not store your payment card details.

3. Cancellations and Rescheduling

All payments are final and non-refundable. You may reschedule your booking to a new date at no additional charge, provided you notify us at least 48 hours before the scheduled pickup. Requests to reschedule with less than 48 hours notice will be accommodated where possible but are not guaranteed.

4. Declared Value and Insurance

You are responsible for accurately declaring the value of your item at the time of booking. Your item is insured up to its declared value for the duration of transit, from pickup to delivery. Our liability for loss or damage is limited to the declared value provided at booking; we are not responsible for value attributed to sentimental, speculative, or future appreciation beyond that declared amount.

5. Identity Verification and Chain of Custody

At pickup, we verify the identity of the sender, confirm the item against its certification details, and create photo and video documentation. The item remains in a secured case in the physical possession of your assigned courier at all times during transit and is never left unattended. At delivery, we verify the identity of the recipient, confirm a shared verification code, and create photo and video documentation before the item changes hands.

6. Delays

Where transport is by air, your courier remains with your item through any flight delay or cancellation, and we will keep you updated in real time. Custos Cards covers reasonable additional costs directly caused by such disruptions (such as courier lodging). We do not guarantee specific delivery times and are not liable for delays caused by circumstances outside our reasonable control, including airline schedule changes, weather, or security processes.

7. Prohibited Items and Accuracy

You agree to provide accurate information about the item being transported, including its authenticity and grading status where applicable. We reserve the right to decline or cancel a booking if we reasonably believe the item, its declared value, or the circumstances of the request are misrepresented.

8. Limitation of Liability

Except for the insured value described in Section 4, Custos Cards' total liability arising out of or relating to a booking will not exceed the amount paid for that booking. We are not liable for indirect, incidental, or consequential damages.

9. Governing Law

These Terms are governed by the laws of the State of Nevada, without regard to its conflict-of-laws principles.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after a change constitutes acceptance of the revised Terms.

11. Contact

Questions about these Terms can be directed to us through the contact form on this site.